Contact

Feedback, bug reports and questions about your results are all welcome.

Email

Write to hello@example.com. Replace this placeholder address with your own before deploying the site.

Reporting a problem with a result

If a result looks wrong, the following details make it much easier to investigate:

• The four values you saw: download, upload, ping and jitter.
• Your browser and operating system.
• Whether you were on Wi-Fi, mobile data or a wired Ethernet connection.
• The speed your plan is supposed to deliver, and the result of a wired test if you can run one.
• Anything unusual on the network at the time, such as a large download or a VPN.

Please do not include passwords, network keys or other sensitive details. They are never needed to diagnose a speed problem.

Before you write

The FAQ answers the most common questions, and the Why Is My Wi-Fi Slow? section covers the causes behind most surprising results.