Is BT Down?

About BT

BT is the largest fixed broadband network in the United Kingdom. Many other UK providers rent the same Openreach line, so a fault in a street cabinet can hit BT, Sky, TalkTalk and others at the same address at once.

A fault at home, or a wider problem?

The hub's broadband light should be blue and steady on current Smart Hubs. A flashing broadband light is the line. A steady light with no Wi-Fi is the hub's wireless side.

The connection box on this page only checks the path from your browser to this server. It does not log into BT and it does not claim to probe their network. When you want a number for your own line, use the internet speed test.

How the status on this page is calculated

10 reports in 15 minutes, or 20 in an hour, is shown as user reports of an outage. 4 in 15 minutes, or 8 in an hour, is shown as possible problems. Anything less is "a few reports". Zero reports is not a promise that the service is working. There is no invented baseline. Notes are shown as written, after control characters are removed. They are not checked against BT.

Other services people check at the same time

• Virgin Media United Kingdom
• Sky Broadband United Kingdom
• TalkTalk United Kingdom
• EE United Kingdom
• Vodafone United Kingdom
• Xfinity United States

All services in the outage checker

Questions

Is BT down right now?

This page does not start with an answer. The status line is computed only from problems visitors report here over the last 24 hours. No reports means this site has not heard anything, which is not the same as BT confirming that the service is up. The company's own page is https://www.bt.com/help/service-status.

How many reports count as an BT outage?

10 reports in 15 minutes, or 20 in an hour, is shown as user reports of an outage. 4 in 15 minutes, or 8 in an hour, is shown as possible problems. Anything less is "a few reports". Zero reports is not a promise that the service is working. There is no invented baseline.

What if only my BT connection is affected?

The hub's broadband light should be blue and steady on current Smart Hubs. A flashing broadband light is the line. A steady light with no Wi-Fi is the hub's wireless side. A speed test on this site measures the line from your device. A failed test on one network, with another network still working, points at that line or at Wi-Fi rather than at every BT customer.